If you have us ship wine to you via ground service, you are responsible for damage or loss -- we will not replace the wine or refund your money.

Temperature Considerations Wine will freeze in the winter if shipped via ground, the corks pop out and the wine is lost. Even though wine contains alcohol, at low temperatures, the water in the wine separates from the alcohol, freezes into a sort of ice plug, and pushes the cork out, since ice takes up more room than water. They use the same process to remove the temporary corks from Champagne bottles during the making of sparkling wines —freeze the neck of the bottle, the water forms an ice plug, and voilla! The cork comes out.

In the summer, wine will cook in the heat, and the wine will ooze out of the cork and drool down the bottle. The wine will not taste as good as it did before heating, and it will not age well at all. The temperature in the back of a UPS truck can approach 150 degrees in the summer, on a super hot day.

We will cellar your purchases for up to ten weeks at no charge if the weather is not suitable for the shipping of wine.

If you order ground shipping for wine, we will NOT replace it if damaged or off-flavor.

Order Tracking

When we ship your order we automatically send you shipping info from UPS and Fed Ex with tracking numbers and links to transit calculators. It is sent via email, so if you don't include your email address, we can't send the tracking info.

If tracking info does not come to you, give us a call and we'll see what's up. We mostly use Fed Ex these days. Here's a link to their tracking page: http://www.fedex.com/us/